Customer Care Executive Program
Level: Advanced & Technical level, Employability Training
- Basic
- Intermediate
- Advanced & TechnicalThis course
Upon completion of the Customer Care executive Training, participants will be equipped with the knowledge and skills necessary to effectively execute their work at their workplace.
Opens the Vision-Aid registration form. Under Course Priorities, choose Customer Care Executive (CCE) as your 1st choice.
What you will learn
This course equips learners with the essential skills required for a Customer Service Representative (Voice Process) role in a BPO. The training covers customer interaction, communication skills, CRM software usage, Excel, Computer operations, Mobile applications, O&M, Softskills, English, and Braille.
Who can join
- Minimum qualification: Graduate and above or equivalent.
- Access to a Computer, knowledge of NVDA & JAWS, Basic English communication skills.
- Aspiring Customer Support and Sales Roles.
How you will learn and be assessed
Developed by Vision-Aid. Includes periodic assignments, quizzes, assessments with grades.
Course material, quizzes and assessments are on the Vision-Aid LMS. Log in there to study, take your assessments and see your grades. After you register, the Vision-Aid team reviews your form and creates your LMS login when your place is confirmed.